In an article from the January/February 2014 issue of Harvard Business Review, Nicholas Bloom discusses working with Ctrip, a Chinese travel website, to test out telecommuting for the staff. The results blew everyone away– not only were employees happier and less likely to quit, but they were actually more productive when working from home!
The results we saw at Ctrip blew me away. Ctrip was thinking that it could save money on space and furniture if people worked from home and that the savings would outweigh the productivity hit it would take when employees left the discipline of the office environment. Instead, we found that people working from home completed 13.5% more calls than the staff in the office did—meaning that Ctrip got almost an extra workday a week out of them. They also quit at half the rate of people in the office—way beyond what we anticipated. And predictably, at-home workers reported much higher job satisfaction.
Want to learn more about the Ctrip case study? Check out the article here.