In an article from the January/February 2014 issue of Harvard Business Review, Nicholas Bloom discusses working with Ctrip, a Chinese travel website, to test out telecommuting for the staff. The results blew everyone away– not only were employees happier and less likely to quit, but they were actually more productive when working from home!
The results we saw at Ctrip blew me away. Ctrip was thinking that it could save money on space and furniture if people worked from home and that the savings would outweigh the productivity hit it would take when employees left the discipline of the office environment. Instead, we found that people working from home completed 13.5% more calls than the staff in the office did—meaning that Ctrip got almost an extra workday a week out of them. They also quit at half the rate of people in the office—way beyond what we anticipated. And predictably, at-home workers reported much higher job satisfaction.
Want to learn more about the Ctrip case study? Check out the article here.
“How Do Employment Laws Apply to Remote Workers?” by ADP is an excellent resource for organizations considering remote work! It provides a handy explanation of existing laws and how they apply to remote workers.
Establishing remote teams can be difficult, and “The Pros & Cons of Being a Remote Team (& How We Do It)” by Alex Turnbull at GrooveHQ points out the ups and downs to be aware of. This is an honest look at what does and doesn’t work- very useful for organizations at their beginnings!
How can remote organizations create culture? It takes clear intent for remote organizations, so make sure to read Zapier’s blog’s “How to Build Culture in a Remote Team” for a list of culture building steps! This is an excellent personal take on the importance of social interaction for remote teams.
“Why Remote Teams Are the Future (and How to Make Them Work)” by Help Scout highlights some of the most important aspects of creating remote teams that work smoothly. This resource covers a wide variety of topics, including advantages vs. disadvantages, statistics of successful remote companies, suggested technologies, and a smattering of basic best practices.
Scott Hanselman, a remote programmer, offers excellent advice for organizations that make use of on-site and remote work. It can be especially tricky to know how to communicate with remote workers those little bits of context that build up through work in a shared location, but these tips do a lot to solve that problem!